Refund & Return Policy

Last updated: 15 October 2026

This policy covers two different things: (A) subscription plans bought by cinemas and restaurants from Codebyte Tech Solutions, and (B) food and drink orders placed by guests with a venue through CinSnacks.

A. Subscription plans (cinemas and restaurants)

• Free trial: where a free trial is offered, nothing is charged during it, so there is nothing to refund.
• Refund window: if you buy a paid plan for the first time and it does not work as described, tell us within 7 days of the purchase and we will review it. If we cannot fix the problem, we will refund the plan fee.
• Renewals: a renewal is not refundable once the new period has started, unless we charged you in error.
• Mistakes: if you were charged twice or the wrong amount, we will correct it or refund the difference.
• Refunds are returned to the original payment method. Please allow a few business days for them to appear.

B. Food and drink orders (guests)

Food is prepared fresh for each order, so it cannot be returned. The venue you ordered from is the seller and decides refunds for its orders, following the rules below.

• Cancelling: you can ask the venue to cancel an order before the kitchen starts preparing it. Once preparation has started, it may no longer be possible.
• Wrong, missing or poor-quality items: report it as soon as you receive the order, using the complaint option on your order page or by telling the venue staff. The venue will replace the item or refund its price.
• Order not delivered or cancelled by the venue: if you paid online, you are refunded the full amount.
• Cash orders: you pay at your seat or table when the order is delivered, so nothing is charged in advance.
• Online payments: an approved refund goes back to the same method you paid with, normally within 7 to 10 business days, depending on the payment provider.
• Paid twice: if you were charged more than once for the same order, the extra payment is refunded.

How to ask for a refund

1. For a food order, use the complaint option on your order tracking page, or speak to the venue staff.
2. For a subscription plan, or if the venue has not resolved your issue, email us at support@cinsnacks.com with your order number or account email and a short description.

We will reply with a decision as soon as we have reviewed it.

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