Shipping & Service Policy

Last updated: 15 October 2026

CinSnacks is a software service. We do not ship physical goods by courier. This page explains how the service is delivered to venues, and how food orders reach guests.

1. Subscription plans (cinemas and restaurants)

• Delivery: the service is delivered online, through your web account. Nothing is posted to you.
• Activation: after you register and choose a plan, your account is set up straight away. For a paid plan, it is activated as soon as the payment is confirmed.
• Getting started: you add your menu, define your halls, screens or tables, and print the QR codes the platform generates. Most venues are ready the same day.
• Plan period: each plan runs for the number of days shown on it, starting from activation.
• Support: contact us at support@cinsnacks.com and we will respond by email.

2. Food and drink orders (guests)

• Where it is delivered: the venue's staff bring your order to the seat or table whose QR code you scanned. There is no courier and no delivery address.
• Delivery charge: the venue sets its own prices. Any extra charge is shown at checkout before you pay.
• Timing: preparation time depends on the venue and how busy it is. You can follow your order live (confirmed, preparing, delivered) on your order tracking page.
• Payment: pay in cash at your seat or table, or online if the venue offers it. See the Refund & Return Policy for cancellations and refunds.

3. Service availability

We work to keep the platform available during venue opening hours. Planned maintenance is scheduled to minimise disruption. If the service is unavailable, a venue may take orders manually until it is restored.

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